Refund & Protected Hold Policy
Last updated: June 8, 2026
Version 2026-06-21 · Effective
How the protected hold protects buyers and sellers, and when refunds apply.
1. Protected Hold
For marketplace purchases, the buyer’s payment or platform credits are held until the transfer reaches the applicable release condition — the Buyer confirms handover, or the inspection window closes without a dispute. This protects both sides. ForGrit review does not guarantee future revenue, traffic, buyer satisfaction, or app performance.
2. Inspection Window
After payment, the Buyer has a defined inspection window to verify the asset matches the listing. During this window the Buyer may release funds or open a dispute.
3. Dispute Outcomes
ForGrit mediates disputes and may resolve them as: full refund (credits returned to Buyer, hold cleared, no seller payout), partial refund (a portion returned), release to seller (funds paid out, no refund), or no action (dispute closed). Outcomes are recorded in the ledger.
4. Build Credits
Credits spent generating apps are consumed on use. If ForGrit fails a paid generation step, the credits for that failed step are returned to your balance. Purchased (top-up) credits are otherwise non-refundable except as required by law.
5. Seller Payouts
Released funds become available seller earnings, net of the platform commission, withdrawable via the approved seller payout workflow subject to KYC/AML verification and minimum payout thresholds. Credits cannot be withdrawn except through approved seller payout workflows where applicable. ForGrit review does not guarantee future revenue, traffic, buyer satisfaction, or app performance.